During the operation, what matters need attention? What should we do for regular machinery maintenance?
- During the operation, please make sure your operation steps are strictly following the instruction manual. For machine debugging and adjustment, we will designate highly-skilled technicians to offer operator training, making sure they are familiar with the machine operation.
- Please check the engine oil and lubricating oil regularly.
- In order to prolong the lifespan of motor, please use blowing device to clean up the dust and particles left in the machine and components. Under most cases, the damage of motor is caused by too many wood leftovers in it.
What's the order process?
Firstly, after knowing about the client's demand, we will recommend suitable machine models, size and other technical specifications. When the client gives us his suggestion and requirements, we will help him to find the most suitable product and project. After all details are confirmed, we will send the client the quotation sheet and PI contract. 30% down payment is seen as the confirmation of order.
Payment and delivery
As for the payment, it's usually 30% as a down payment and a 70% balance. For some products, we have a certain quantity in stock. For other products, we will arrange production after receiving the down payment. If there is no special requirement, the delivery time is 30-40 days.
Quality Guarantee and after-sales service
Before delivery, we perform strict quality inspection and test on each set of our woodworking machine and also do trial run. After our machines are sent to the destination, we will assign technical employees to provide operator training and guidance. Within the warranty period, we offer free maintenance service and component replacement for defective parts under normal use.
What's the difference between you and other companies?
What are the advantages of your products?
In comparison to peers, Chenzhan provides a complete set of machines and solutions for solid wood furniture. Since our establishment, we have accumulated ample experience and expertise in wood process equipment. We own an innovative and professional R&D team that has a strong technological capacity and is able to offer reliable, highly-efficient and practical solution for customers. With our assistance, customers save a lot of time that should have been spent on machine selection.
Service and technical support
- All our products possess stable properties, high efficiency and simple operation system. Users don't need to consult the instruction manual to operate our furniture making machines, time saving and highly cost efficient.
- The operation method is very easy and one operator can operate several machines at the same time, which saves a lot of labor and time cost.
- Well deigned, the machine has a medium size and compact design, with small occupation area and realizing optimal space utilization.
- Functions and programs are complete but not complicated, fully meeting the actual manufacture demands of customers.
- We perform strict quality inspection on each configuration mounted on our timber processing system, which in turn repays us optimum quality, high reputation and sound sales.
- After 10+ years of constant innovation and hard work, we have strong self-development capacity and are specialized in the design and manufacture of solid wood furniture.
- We provide one-stop service. Choose Chenzhan, you not only choose secure and efficient furniture manufacture machines, but also have a direct access to effortless and professional scheme.
- We provide reliable technical support and suggestion to resolve client's problems.
- For all products, we provide one-year free after-sales service and life-time technical support. In recent years, our market has been expanded to Southeast Asia and we totally have nearly 20 franchisers in Vietnam, Malaysia and Thailand. Particularly, our products are well received in Vietnam and we have seven franchisers there.